Thank you if you have booked our services. Please be aware that all of our bookings have terms and conditions and are subject to a cancellation policy for confirmed bookings. We aim to be clear with our prices. Please note our prices may vary depending on the location of the service. We price birthday parties on our party products. If you are having a community event, a religious event such as a wedding or christening , then this is priced from our event section. Our workshops are priced on application. If you wish to discuss your quote , please do not hesitate to contact us.
Confirmed Customer Bookings
Confirmed bookings are when customers order our services through the , internet booking form system. In some cases, through the telephone or by written confirmation too.
Our customers have a confirmation for our bookings. Confirmations are emailed out to our customers after they have completed our online booking form system. If you have a booking form from us, please double check all details on your email confirmation because it is crucial written agreement. Please also check the time on the email header to ensure that everything makes sense with your booking.
If you do not have a confirmation for a booking, the booking may not been processed or submitted properly and so we can’t guarantee that your act is booked. We are not liable to send an act out in the circumstances when you do not have a confirmation. If you do not have a confirmation but feel you should have, please contact our office and we will try our best to rectify the matter. Please note, that for school workshops, the work agreement is typically issued between the client and our sister company www.playtimeworkshops.co.uk
Customer Cancellation Policy
- If a confirmed booking is cancelled thirty one days or more before the performance date no fee is due.
- If a confirmed booking is cancelled between twenty one and thirty days before the performance date a twenty five percent fee is payable.
- If a confirmed booking is cancelled between eleven and twenty days before the performance date then a fifty percent cancellation fee is payable.
- If a confirmed booking date is cancelled ten days or fewer before the performance date then a full cancellation fee is payable.
- If you require a refund for a deposit or payment error then there is a £15.00 administration charge applicable. This charge covers the time spent, and the payment to accounts to organise the refund. Credit card refund have an additional 3% charge to pay, stripe, the credit card company. Full refunds do apply to you, in the instance that Mr Dan makes a payment error.
If you wish to cancel a booking, please email [email protected] and wait for a confirmation of the cancellation. The cancellation policy is relevant, to customers cancelling parties, entertainers or workshops. Please note, if Mr Dan Entertainers or Playtime Workshops cancels a booking due to a staffing difficulty, the cancellation policy does not apply because it is a customer policy.
Please also note, we do not accept voice machine messages or text messages as a valid form of cancellation.
If you wish to cancel because of poor weather, then our cancellation policy is still active. Please consider this if you are planning an outdoor event. We request payments beforehand for all outdoor events.
Explaining A Refund
*When payments are made by card , we pay on Stripe the credit company.
This means that your credit card refund is for 97% of the total amount when we are not in error as 3% goes to stripe.
*To avoid a credit card charge, you can email an invoice with BACS details on to [email protected]
*Furthermore, because accounts spend time making the refund, changing their ledger , accounts charge up to £15 for any refund.
*An alternative to a refund is for us to send you a credit note and this may give you your full amount you spent.
Health and Safety
We aim to maintain high standards of health and safety at our parties and encourage all children to have adult supervision whilst learning circus skills. While we carry Public Liability Insurance, we do not approve of people misusing our equipment for example, circus equipment and accept no responsibility if an injury is caused by such misuse.
Our entertainers reserve the right to change the content of entertainment or the equipment used according to venue size, numbers of children involved and health & safety requirements. Our entertainers take no responsibility for allergic conditions that may exist with the audience for example allergies to face paint, balloon latex, or sweets handed to children.
When you booking our parties such as our disco party. Please note that the package excludes pass the parcel and prizes or toy handouts. This helps to keep the cost down and we feel this is a safer way of working.
For Punch and Judy, the booth must be in a safe location and if there is a hazard or risk that it can blow away, we would not erect the Punch and Judy booth.
Our entertainers will aim to look presentable whilst working for you. If you, your guest, or your customers dislike any of our costumes, we do not take responsibility for this matter. We understand that some people dislike certain appearances, and although we aim to please, we cannot be blamed if any occurring issues regarding costumes . If you would like to speak with us about our entertainers outfits, then we are happy to explain what the act is going to wear and we can even offer opportunities where by you can look at what our entertainers or staff are going to wear. We are a team of hard working entertainers, rather than a costume hire service and we feel that we can bring our customers joy with entertainment skills, dressed in an outfit that we hope you will think fits well for your party, workshop or event.
Our entertainers and workshop leaders will try their best to park where parking is free. If you can arrange complimentary parking for our workers, it is highly appreciated. Please be aware that our price quotes as discussed on the telephone or for written price quotes exclude parking costs for our workers who are not expected to pay for parking. In the instance when our workers are charged for parking whilst working for you, a receipt for their parking will be mailed to you with the invoice for their services and the parking cost will be charged to you or your organisation. We will try our best to ensure that any potential parking costs are kept as low as possible.
Mr Dan has the right to offer you a substitute worker. We do not make a habit of sending different people to confirmed bookings, however, if a difficulty does occur, we will notify you that our worker has a problem and we will try our upmost to provide a brilliant replacement.
Our entertainers are not allowed to self promote for direct engagements whilst they represent Mr Dan Entertainers or Playtime Workshops. They are not allowed to use our bookings to advertise their web sites, phone numbers online services or social media campaigns.
Respectfully, if you wish to book our team , please contact us, rather than asking our staff for their details.
If you are expecting to see a particular trick, it is always best to phone us and check this before the event. We aim to please all customers, but we do not always know what you are expecting to see. So if you hired a magician and you expect that they are going to make a rabbit appear, we please advise you to check this. Please note all Mr Dan Entertainers have the right to choose which tricks they perform.
To read a risk assessment please click here Entertainer Risk Assessment
If you request PLI from us, please allow 7 days notice to give us time to organise this administrative task.
We may not be able to collect all policies to evidence to you if you request this a few days before a booking as we need time to sort this for you.
Public Liability Insurance
Mr Dan is covered as by Equity Public Liability
Policy Holder Mr Dan 1937165
We are not in charge of the children in our bookings. The organisation who books us should provide a responsible adult, or the parents must please supervise their children at any bookings that are made with us. We are entertainers, and workshop leaders and we are not a child minding service.
Please note, we do not have a premises where we invite children to play and therefore we do not have an indepth safeguarding policy.
Our website prices may vary depending on your booking. We hope our prices do not mislead you. We try do make our prices clear. The birthday party prices are separately priced to different the prices of entertainment for Weddings, Christenings, Bar Mitzvahs, Eid celebrations and Christmas Parties which are priced as events. Our workshops are also priced differently for events, than for birthday parties or for schools. There may also be additional costs, if we have to travel out far to you. Our travel costs are typically £0.40 per mile. There may be also be additional charge if the party booking is for a double or triple shared birthday party. We would notify you about this before the party.
In the instance, we have delivered a reasonable service for you, and you do not wish to pay for it. We shall take legal action against you to claim the owed payment.
Prizes & Paraphernalia.
We do not provide prizes, they are excluded in our price quotes. We also do not provide the parcel for pass the parcel, glow sticks for disco’s or sweets , party food or birthday cakes. Although occasionally entertainers may provide basic prizes to their personal discretion to help out on the day, or in some instances because the customers forgot to bring the prizes. If we have agreed to provide prizes or other extra’s, then we will have agreed this with you and this will show on your confirmation.
The aim of our photographer’s visit, Sasha, is to provide you with over one hundred professional pictures for you. Sasha may or may not suggest that we use a picture from the booking for publicity in return for booking her.
Each member of our team have skills that they are specifically trained in. We do not consider all of our team as entertainers , we are Dj’s, magicians, circus acts , teachers and more.