Mr Dan Team Terms and Conditions :  Important Information for All Mr Dan Team Customers

Booking Confirmation

  • How Bookings Are Confirmed: Bookings are confirmed through their internet booking form system. In some cases, telephone or written confirmations are also used.
  • Confirmation Emails: Once you complete an online booking form, a confirmation email will be sent to you.
  • Crucial Written Agreement: It’s essential to double-check all details on your email confirmation, including the time on the email header, as this serves as a written agreement.
  • No Confirmation, No Guarantee: If you do not receive a confirmation, your booking may not have been processed correctly. Mr Dan Team cannot guarantee an act will be sent out without a valid confirmation. If you believe you should have a confirmation and don’t, contact their office immediately.

Pricing Policy

  • Transparency: Mr Dan Team aims to be clear with their prices, but they can vary.
  • Location-Based Pricing: Prices may differ depending on the location of the service.
  • Event Type Pricing:
    • Birthday Parties: Priced based on their “party products.”
    • Community/Religious Events (Weddings, Christenings, etc.): Priced from their “event section.”
    • Workshops: Priced on application.
  • Discussing Quotes: You’re encouraged to contact Mr Dan Team if you wish to discuss your quote.  The website prices may be a little different to your quote.  Quotes for businesses , events and workshops are ex vat.
  • Additional Costs:
    • Travel: Typically £0.40 per mile for travel outside their standard area.
    • Shared Birthday Parties: Additional charges may apply for double or triple shared birthday parties, which will be communicated beforehand.
  • Exclusions: Prices generally exclude pass the parcel, prizes, toy handouts, glow sticks for discos, sweets, party food, and birthday cakes, to help keep costs down and for safety reasons. Occasionally, entertainers may provide basic prizes at their discretion if customers forget them, or if agreed upon and shown on your confirmation.

Customer Cancellation Policy (for Confirmed Bookings)

This policy applies to cancellations of services for parties, workshops or events by the customer.

  • 31 Days or More Before Performance: No fee due (free cancellation).
  • 21 to 30 Days Before Performance: A 25% fee is payable.
  • 11 to 20 Days Before Performance: A 50% cancellation fee is payable.
  • 10 Days or Fewer Before Performance: A full cancellation fee is payable.
  • How to Cancel: You must email mrdanents@gmail.com and wait for a confirmation of your cancellation. Voice machine messages or text messages are not accepted as valid forms of cancellation.
  • Weather Conditions: The cancellation policy remains active even if you cancel due to poor weather. This is important to consider for outdoor events, which require upfront payment.
  • Mr Dan Team/Playtime Workshops Cancellation: If Mr Dan Team ltd cancels a booking due to unforeseen circumstances; the customer cancellation policy does not apply.

Refunds

  • Deposit/Payment Error Refunds: An  administration charge may apply to cover time spent and accounting costs if the error is not ours.
  • Credit Card Refunds: An additional 3% charge is applicable for credit card refunds (paid to Stripe, the credit card company), meaning you’ll receive 97% of the refunded amount if the error wasn’t theirs.
  • Mr Dan Team Payment Error: If Mr Dan Team makes a payment error, full refunds apply without the charges mentioned above.
  • Alternative to Refund: A credit note can be offered as an alternative to a refund, potentially allowing you to retain the full amount spent.

Health & Safety

  • High Standards: They aim to maintain high health and safety standards.
  • Adult Supervision: All children are encouraged to have adult supervision at all times, especially during interactive activities.
  • Equipment Misuse: Mr Dan Team carries Public Liability Insurance but accepts no responsibility for injuries caused by misuse of their equipment (e.g. circus equipment).
  • Content Changes: Our staff reserves the right to tweak entertainment content or equipment based on venue size, number of children, and health & safety requirements.
  • Allergies: Entertainers are not responsible for allergic conditions (e.g., to face paint, balloon latex, sweets, nut allergies etc).
  • Punch and Judy: The booth must be in a safe location; if there’s a risk it could blow away, it will not be erected; the space must also be flat and dry.
  • Risk Assessments: They can provide relevant risk assessments for activities and services.
  • Safeguarding: Mr Dan Team staff are not in charge of children during bookings. The booking organization or parents must provide responsible adult supervision. They are entertainers and workshop leaders, not a child-minding service, and do not have a premises for children to play.
  • Electrical Equipment:  We cannot get electrical equipment wet, so if it’s going to rain, we will not use sound equipment unless you provide a cover for it such as a gazebo.

Other Important Policies

  • Costumes: Entertainers aim to be presentable. Mr Dan Team is not responsible if customers dislike costumes, but they are happy to discuss and show what the act will wear beforehand. They prioritize entertainment skills over being a costume hire service.
  • Photography: Mr Dan Team clarifies that if a photographer captures images of their work and shares those images with them, we  are not responsible for any issues that may arise from the sharing of these photographs.
  • Parking: Entertainers will try to park for free. Complimentary parking arranged by the client is highly appreciated. Quoted prices exclude parking costs. If workers incur parking charges, a receipt will be mailed to you with an invoice, and the cost will be charged to you/your organization. They will try to keep parking costs as low as possible.
  • Replacement Worker: Mr Dan has the right to offer a substitute worker if a difficulty arises, and they will notify you and aim to provide a brilliant replacement.
  • Self-Promoting: Entertainers are not allowed to self-promote for direct engagements or use bookings to advertise their own services while representing Mr Dan Entertainers. Customers should contact Mr Dan Team directly for bookings.
  • Replacement Trick: If you expect a particular trick (e.g., a rabbit appearance from a magician), it’s best to call and confirm beforehand. Entertainers have the right to choose which tricks they perform.
  • Outstanding Payments: If a reasonable service is delivered and payment is withheld, Mr Dan Team will take legal action to claim owed payment.
  • Our Staff: The team consists of skilled professionals including DJs, magicians, circus acts, and teachers. Not all are considered “entertainers.”